Statement of Policy

Quotations:
Our price quotations are good for 30 days unless otherwise stated.

Ordering:
All orders placed by the customer or written bay a Global agent are subject to acceptance by Global. No order shall be binding until so accepted. Global reserves the right to reject any order.

Minimum Billing:
Minimum billing is $25 per order. No minimum on orders picked up at one of our facilities and paid C.O.D.

Terms:
Our terms for approved purchase orders are Net 30 days. Unapproved credit accounts will be shipped C.O.D.

Freight:
We will deliver free of charge, in our own fleet of trucks all orders in Broward, Miami-Dade and Palm Beach counties. All other orders are shipped F.O.B. Miami. If deemed advantageous to the customer, we will have your order drop shipped from the factory.

Taxes:
Any federal, state or local taxes will be added when applicable.

Payment:
We accept MasterCard and Visa credit cards. Purchase orders are accepted from customers with an established credit account. Please contact us to establish an account.

  Click here if you would like to be set up on credit. 

Guarantee:
Parts and materials:   Our guarantee is limited to the value of the manufacturer's warranty. All merchandise is fully guaranteed against defects in the materials and workmanship, and if defective will be replaced free of charge within the period stated in the manufacturer's warranty. Any shortages or errors must be reported within 10 days.
Hose assemblies:   Our hose assemblies are guaranteed against all defects in materials and workmanship. This guarantee is limited to the value of the hose assembly.

Special Order Items:
Items that are special ordered for a customer require a minimum 50% deposit. All 'special order' items are not returnable and not cancelable.

Damaged Merchandise:
Any damage in transit is the responsibility of the carrier. Be sure the driver notes the damage on your copy of the freight bill. If there is concealed damage, contact the carrier immediately for an inspection report to be filed.

Returned Goods:
Merchandise may not be returned without written authorization. The customer may return that part of his/her stock which represents a surplus to the company provided this stock is returned in saleable condition, within a twelve month period from the date of purchase and provided he/she has received shipping instructions, in writing, from the company. Such returns will be accepted for full merchandise credit. All other returns will be subject to a 20% restocking charge. 'Special order' items are not returnable.

To request 'Merchandise Return Authorization' c-global.com requires that the customer fills out a Return Form.
Revised: March 13, 2015.